Friday, February 13, 2009

On totally random calls...


Every now and then, actually more often than I'd probably like to admit, we get these random calls that come totally out of left field. These are the kind of calls where the person on the other end asks us for information or a service which could not be further from what we do here. I'm never quite sure whether these types of calls are prompted by a full moon, piss-poor genetics or simply laziness on the caller's part.

Case in point, my winger The D-Man just got off the phone (TC - Office of Boating Safety line) with a caller that was looking for information on Employment Insurance benefits. Now, think about that for just a second. What is the gap between information on 'boating safety' and 'employment insurance'? Why, in the Blue Section of the phone book, under federal government numbers alone, there is the entire C, D and 2/3 of the E section, at least.

Boating Safety is under Transport Canada. Employment Insurance is under HRSDC (Human Resources and Social Development Canada). Again, large stretch between the two. I mean, the caller can't even be trying to dial the right number. It's like they stand in front of their phone, close their eyes and just start punching keys at random. That's the only explanation for it that I can come up with... I mean, that's like calling up the meat department in your local Sobey's store and asking them for a rundown on the theory of quantum physics. Then act as though you're all put off when they can't give you what you've asked for...

Seriously... what is wrong with people? "Well it's not my fault... you guys make these phone books too hard to use anyway... You can't find anything in them!" Rather than to ask them to explain the logic underlying such a conclusion, I will simply comment that "us guys" have nothing to do with the layout of goddamn phone books, either in their province or others. And in truth, it is in fact such retarded thought processes which seem to justify their calling "any bloody number in the book", to find whatever information they might be looking for.

We are breeding a nation of morons. If we keep on at this rate, pretty soon the average American will look positively intelligent by comparison.

Now that is one scary thought...

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